Complaints Policy
"We are committed to providing a high-quality legal service to all our clients"
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
"We are committed to providing a high-quality legal service to all our clients"
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We ensure that complaints are dealt with promptly, fairly and free of charge.
You should first raise any concerns that you have about the handling of your case/complaint about this firm with the person dealing with your matter. If the matter cannot be resolved, you can raise a complaint with the firm’s Complaint’s Officer, Mr Jonathan Whittle. Should your complaint relate to Mr Whittle, the appropriate Complaints Officer is Mr Martyn Steele.
If you have a complaint, please provide details of your complaint in writing, either by email or by post, marked for the attention of the Complaints Officer.
| Name: | Mr Jonathan Whittle |
| Email: | complaints@yourlawyers.co.uk |
| Post: | Your Lawyers Limited 18 Prospect House Colliery Close Staveley Chesterfield S43 3QE |
If your complaint is not resolved to your satisfaction with 8 weeks following the making of the complaint, you have the right to complain to the Legal Ombudsman, regardless of whether we have finalised our investigation into your complaint.
The Legal Ombudsman look at complaints about legal service providers in a fair and independent way: they will not take sides and are unable to provide legal advice. They are the appropriate body to consider your complaint if the same relates to the service with which we have provided.
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.
The Legal Ombudsman can be contacted:
| Website: | www.legalombudsman.org.uk |
| Telephone: | 0300 555 0333 |
| Email: | enquiries@legalombudsman.org.uk |
| Post: | Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ |
Raising a concern with the Solicitors Regulation Authority
We are regulated by the Solicitors Regulation Authority. The Solicitors Regulation Authority can assist you if you have concerns about the behaviour of this firm/our professional conduct.
Concerns can be raised with the Solicitors Regulation Authority via;
| Website: | www.sra.org.uk/consumers/problems/report-solicitor.page |
| Telephone: | 0370 606 2555 |
| Post: | The Cube, 199 Wharfside Street, Birmingham, B1 1RN |
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