Another 118 118 Data Breach: Could You Claim Thousands of Pounds in Compensation?

Another 118 118 data breach has occurred, and those affected could be entitled to claim thousands of pounds in compensation if their personal and financial information has been exposed.

The Data Breach Lawyers are encouraging affected customers to understand their rights and consider whether they could pursue a claim following the cyberattack reported by 118 118 Money on 26 October 2026. The company has confirmed that an unauthorised individual reportedly gained access to some customer information through a cyberattack on its systems.

At The Data Breach Lawyers, we previously helped victims of the earlier 118 cyberattack pursue compensation for the misuse and exposure of their personal information. With our experience supporting data breach victims, we are now looking at the latest incident and how affected customers may be able to seek justice. Our specialist team believes victims could potentially claim thousands of pounds, depending on their individual circumstances.

Another 118 118 Data Breach Exposes Sensitive Customer and Financial Information

According to the latest security bulletin issued by 118 118 Money, the company reportedly identified on 26 October 2026 that an unauthorised person had gained access to some customer information following a cyberattack.

The categories of information potentially affected are particularly concerning. The company has identified the following types of customer information as potentially being involved:

• Full names and contact details.
• Dates of birth.
• Residential address information.
• Details about income and expenditure.
• Bank account information, including account names, account numbers and sort codes.

The exposure of this information could create opportunities for criminals to attempt identity fraud, financial scams and targeted phishing attacks. For example, fraudsters who know someone’s name, address, date of birth and financial circumstances may be able to make convincing approaches while pretending to represent a legitimate financial organisation. The inclusion of bank account details is also a significant concern.

118 118 Money has advised customers to be cautious about unsolicited calls, emails and text messages, particularly those requesting personal information or encouraging them to click on unfamiliar links. It has also recommended regularly checking bank statements and contacting banks immediately if suspicious transactions are identified.

The company is offering affected customers 12 months of free fraud detection and monitoring services, which can be activated by contacting its customer services team. Whilst protective measures may help customers monitor potential fraudulent activity, they do not necessarily address the distress, inconvenience or financial consequences that can arise from having sensitive personal information compromised.

Can You Claim Compensation Following the Latest 118 118 Cyberattack?

With this being another 118 118 data breach, you may have grounds to pursue a personal data breach compensation claim if you were affected.

Under UK data protection legislation, including the UK GDPR and Data Protection Act 2018, organisations have legal responsibilities to protect the personal information they hold. This includes implementing appropriate technical and organisational security measures to prevent unauthorised access, disclosure, loss or misuse of personal data.

Individuals may be able to claim for non-material damage, including psychological distress and anxiety caused by the exposure of their private information. We understand how worrying it can be to discover that your personal and financial information may have fallen into unauthorised hands. Our specialist team can assess your circumstances, explain your legal options and help establish whether you could be entitled to compensation.

Contact The Data Breach Lawyers to Start Your Compensation Claim

Data breach victims could claim thousands of pounds with us, depending on the severity and impact of the incident. We can offer a No Win No Fee service, and the latest incident involving 118 118 Money is a reminder of how important it is for financial organisations to protect the personal information entrusted to them by customers.

For individuals affected by another 118 118 data breach, the potential consequences may extend beyond the immediate exposure of their information. Knowing that criminals may have accessed details about your identity, home address, income, expenditure and bank account can create understandable concerns about your financial security and privacy.

Contact The Data Breach Lawyers today for a free, no-obligation assessment of your circumstances.