Sky Vegas promotion email received by self-excluded

A Sky Vegas promotion email has reportedly been sent out on a mass and blanket basis, meaning it has also reached those who had elected to self-exclude from gambling.

Typically, those self-excluding from gambling are doing so to combat serious addictions that can cost people their livelihoods when they are unable to stop gambling. The self-exclusion toolkits that services have themselves, as well as those through GamStop, are specifically designed to protect those who are vulnerable to problems from addiction. We would not expect a gambling company to send promotions to those who are self-excluding, and the impact of receiving such material could be substantial.

Our legal team has assessed the facts of what we know so far, and we consider that we are able to offer No Win, No Fee legal representation for eligible clients.

About the Sky Vegas promotion email

It is understood that the Sky Vegas promotion email in question had been sent out on a blanket basis and that the recipient list included those who are self-excluding for serious problems such as gambling addictions. The email is understood to have been an enticement offer that could have triggered a relapse in anyone receiving the material who has been suffering from addiction, and it could have caused significant distress for those individuals.

Sky Vegas has put a statement out on its Twitter feed. This confirmed that the incident had taken place and that they sincerely apologise to those who mistakenly received the promotional communications in question. It also confirmed that the matter is being treated extremely seriously, and that an investigation into how this has happened is underway.

Some of those who appear to have been affected by the issue have taken to Twitter to put their anger out in public.

Who could be eligible to claim compensation

If you received the Sky Vegas promotion email and you are currently registered with them as self-excluding, and/or you are registered with GamStop, it may be the case that you should not have received the email in the first place. Where this is the case, the matter can come down to a question of consent.

In a case where you should not have received the email, you could be eligible to claim compensation for any distress you have suffered from the event. This could be on the grounds of breaches of the GDPR, the PECR (Privacy and Electronic Communications Regulations) and for possible breaches of Gambling Regulations in the UK.

If this has caused specific problems in relation to addiction recovery, this can be taken into account. It may also be possible, depending on the case and the situation, to claim for any losses that could now have been incurred as well. We will need to assess each case on an individual basis, but anyone who has received the email when they should not have done so could be entitled to claim for any distress suffered in any event.

No Win, No Fee legal representation

We are prepared to offer eligible claimants who instruct us as their legal representative arising from the Sky Vegas promotion email a No Win, No Fee arrangement. Subject to the agreed terms and conditions, this means that we can waive our legal fees if the case does not succeed. We are prepared to work this way for eligible clients on the basis that we consider that there is a case to answer.

Please do not hesitate to contact the team for free, no-obligation advice now.