Compensation advice if your debit or credit card is hacked

Credit Debit Card Hacked

If your debit or credit card is hacked, you could be entitled to make a claim for compensation with our team on a No Win, No Fee basis.

Whether you can claim or not can depend on how the hack has taken place. If your payment card information has been compromised due to a data breach, you may have a case against the organisation where the data was stolen from. They have an important legal duty to look after your personal information, and if they fail to do so, they can be liable for a legal case.

We represent a lot of clients for these types of claims. We understand the distress that can be caused, as well as the need to recover lost money. You’re not alone, and we can help you.

If your debit or credit card is hacked…

If your debit or credit card is hacked, we understand how worrying this can be; especially if you discover the compromise when money is taken from your accounts.

Although this is far easier said than done, the first piece of advice is to try to not panic. Speak to your bank as soon as possible and follow their advice in terms of securing your accounts. You can also report the matter to Action Fraud, and you can find their details here.

Some banks will refund stolen money right away, and this can especially be the case for a credit card where there are usually extra legal protections in place. In other scenarios, getting money back that has been stolen can be a real nightmare.

If the exposure of your payment accounts is linked to a data breach, that’s when we may be able to help.

Claiming compensation

You can be eligible to make a No Win, No Fee data breach compensation claim if your debit or credit card is hacked, and the reason for the compromise of your information was due to a data breach.

Whether your information has been hacked from servers, or leaked by accident, you may have a case. You can be entitled to compensation for any money lost, but if the money is recovered, or even where no money is lost, you can still make a claim. Victims of a breach can also be entitled to claim for the distress caused by the loss of control of personal information, and in a case like this, the distress can be severe.

It’s not nice at all to think that criminals can access our accounts, or that they have our credit or debit card information. It’s scary! And this kind of information is, of course, a prime target for hackers who want to try and make easy money by stealing funds from accounts or by selling account data online.

Group and multi-party actions

As a specialist data breach compensation law firm, our team is involved in dozens of group and multi-party cases. Some of these involve payment card data being compromised, so we understand the distress that victims can suffer from.

If your debit or credit card is hacked and it’s linked to a large data breach involving many other people, your legal case may form as part of a group or multi-party action. Some big examples include the BA Group Action that we’re on the Steering Committee for, the Ticketmaster data breach and the TalkTalk data hack.

We’re here to help – please don’t hesitate to contact our team for free, no-obligation advice about your options for justice.

IMPORTANT: advice on this page is intended to be up-to-date for the 'first published date'.

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