Virgin Media data breach compensation action launched

data breach

Around 900,000 customers have had their personal information exposed in the Virgin Media data breach, and we’ve launched a compensation action for victims on a No Win, No Fee basis.

We’ve already taken several legal cases forward for those who are eligible to make a claim with us. So far, investigations have confirmed that names, email addresses, telephone numbers, and account data has been compromised, including some contract information.

In the wrong hands, this data could be enough for fraudsters and scammers to do some damage. We know that victims may be distressed as a result of their data being exposed, and that’s where we can help.

Virgin Media data breach compensation action launched

We’ve launched legal action for victims who have contacted us about the Virgin Media data breach, and we’re representing victims for cases on a No Win, No Fee basis.

Customers affected could be entitled to receive thousands of pounds in compensation for the distress caused by the loss of control of personal information. You may also be able to claim for any additional losses and expenses caused, which could include money lost or stolen from fraud that’s directly linked to the cybersecurity incident.

There are clear risks to victims in this case. As we saw in the TalkTalk cyberattack, scammers can use information exposed in a breach to contact victims and pose as the company themselves. They may use data exposed to convince people that they’re legitimate, and this can lead to instances of fraud and theft.

If you have suffered no distress and no losses, you could still be eligible to make a claim with us. A recent court ruling means that victims of a data breach could claim for simply being the victim of an incident in any event.

About the cybersecurity incident and how it was discovered

It’s understood that the Virgin Media data breach was discovered when a security researcher identified the exposed information, with the cause of the leak being blamed on human error.

So far, investigations have revealed that information had been left unsecure from April 2019 until the breach was discovered on  28th February 2020. During the breach period, at least one third-party is thought to have accessed the information. It’s unknown as to whether the access has led to data being copied or sold on the dark web, or otherwise used for malicious purposes.

Virgin Media has contacted victims of the data breach to alert them as to what has happened. You should have received confirmation if you were affected, with email notifications being issued last week.

No Win, No Fee

We are happy to be able to offer No Win, No Fee representation to victims who make their claim for Virgin Media data breach compensation with us.

We’re prepared to work on this basis because we’re confident that we can succeed with the action. All you need to do is comply with the terms of the legal agreement we can put in place, and if the claim doesn’t succeed, we can write off our legal fees.

We work this way because we’re big believers in access to justice, and it also means that our clients can trust in the work that we do. At the end of the day, if we can’t win the action, we don’t receive legal fees for the work that we’ve carried out.

IMPORTANT: advice on this page is intended to be up-to-date for the 'first published date'.

Join The Virgin Media Group Action...

We are representing Claimants as part of a pending Group Action arising from the data exposure that took place between April 2019 and 28th February 2020.
If you have received confirmation that your information was exposed in the data breach, you could be entitled to claim thousands of pounds in data breach compensation with NO WIN, NO FEE representation.
Call free on 0800 634 7575 or join online.

Find Out If You Can Claim Now!

Please retain a copy of the email as proof of receipt.

Unfortunately we cannot take your claim forward at this time.

If you believe you have been affected, please:

  1. Check your spam/junk folder for the email; or
  2. Call Virgin Media on 0800 052 2621; or
  3. Make a Subject Access Request.

To verify whether or not you have been affected!

Your privacy is extremely important to us. Information on how we handle your data is in our Privacy Policy.
You have the right to object to the processing of your personal data.